Policies

SALON POLICIES

A COMFORTABLE EXPERIENCE FOR EVERY GUEST
To provide the best experience for all guests, please review our salon policies.

APPOINTMENTS & LATE ARRIVALS
Please arrive on time for your scheduled appointment. If you arrive more than 10–15 minutes late, we may need to shorten your service, adjust your service selection, or reschedule your appointment depending on availability.

CANCELLATIONS & NO-SHOWS
We kindly ask for at least 24 hours’ notice for cancellations or appointment changes. Repeated late cancellations or no-shows may require a deposit or prepayment for future appointments.

SERVICE GUARANTEE
Your satisfaction is important to us. If you experience an issue with your nails, please contact us within 7 days of your original service. We will gladly assess the issue and provide an appropriate repair when applicable. Repairs resulting from normal wear, accidents, misuse, or changes in color/design are not considered service corrections and may be subject to an additional charge.

REFUNDS
Because nail services require time, labor, and products, all completed services are non-refundable. If you are unhappy with your service, please let us know before leaving the salon so we have an opportunity to address your concerns.

COLOR & DESIGN CHANGES
Please confirm your color, shape, length, and design with your nail technician before the service is completed. Changes requested after completion may result in an additional charge.

CHILDREN
For their safety and the comfort of all guests, children should be supervised at all times. We kindly ask that children who are not receiving services remain accompanied by an adult.

PERSONAL BELONGINGS
Please keep personal belongings with you during your visit. Natural Nails & Organic Spa is not responsible for lost, damaged, or unattended personal items.

HEALTH & SAFETY
Please inform your nail technician of any allergies, sensitivities, injuries, infections, or medical concerns that may affect your service. For the safety of our guests and team, we reserve the right to decline or discontinue a service when appropriate.

PRICING
Prices may vary depending on nail length, shape, design complexity, product selection, removal, or additional services. Please ask your technician for pricing before beginning if you have any questions.

GIFT CARDS
Gift cards are not redeemable for cash and are non-refundable, except where required by law. Lost or stolen gift cards may not be replaceable.

RESPECTFUL ENVIRONMENT
We are committed to providing a welcoming and respectful environment for our guests and team. Abusive, threatening, discriminatory, or inappropriate behavior will not be tolerated, and service may be refused.